Technical Support Engineer Redwood Shores, CA

Responsibilities

The Technical Support Engineer will provide email and phone technical support to our customers, will act as point of contact regarding technical issues, and will work closely with Engineering and QA teams to facilitate feedback.

Qualifications

• 4+ years of experience in a technical support role.
• Strong knowledge of current firewall, Intrusion Detection System Brands & technologies, and Vulnerability Network Scanners ( Nessus, nmap, Cybercop, ISS Internet Scanner).
• Knowledge of NIS, NFS, DNS, ACL, server/client configuration, TCP/IP networking hardware, protocols, and LAN configuration, knowledge of LAN and WAN technologies and web security architectures.
• Preferably the candidate would have some knowledge of major web server software (IIS, Apache, Websphere, Tomcat, WebLogic), UNIX/Windows web services, and diverse platforms and applications (Linux, Windows 2000, Windows NT, Novell, Lotus Notes, Mac OS).
• Strong customer orientation and possess an excellent work ethic.
• Outstanding troubleshooting and analytical skills
• Excellent written and verbal communication skills
• Bachelor of Science, preferably with a major in Computer Science or another relevant field.

Technical Trainer Anywhere in USA

The Technical trainer will be focused on ensuring the delivery of world class training class at Qualys. As a member of the support organization, the technical trainer will work with cross-functional teams to understand the technical aspects of our product and deliver product training for all product lines. As needed, the trainer will use classroom feedback to enhance current courseware.

Qualifications

• 5 years in Network or Application security (Firewalls, Intrusion Detection, Intrusion Prevention, Vulnerability Management, OS Configuration)
• Well versed in Policy Compliance and Industry standard frameworks: ISO , CobIT, CIS
• 2+ years in the training industry including: Courseware development, Webex training preparation, Classroom training
• History of proven overachievement
• Technically proficient and confident
• High energy-level exercised with strong business judgment
• Very comfortable and articulate delivering training materials in a classroom environment

Additional plus competencies

• Experience with conducting web-based demos using such tools as WebEx
• CISSP, GIAC
• CISA, CISM
• BA/BS, or equivalent experience